While we acknowledge that no puppy can ever be replaced, we understand that companionship can alleviate the sorrow of loss. In the improbable event of your puppy’s demise within one year from its birth due to genetic factors or the discovery of congenital or hereditary disorders within the first year, adversely impacting its health, we will provide a replacement puppy of equivalent value at no additional cost. Verification of the cause of death by a licensed veterinarian is required.

To facilitate a seamless transition and to safeguard your puppy’s well-being, we request your cooperation with the following measures: Please furnish us with a copy of the veterinary examination (medical record) within 4 business days of receiving your puppy. This examination must be conducted by a licensed veterinarian. Avoid vaccinating your puppy within the initial ten days after receiving it, as it will already be up-to-date with age-appropriate vaccinations. While we administer deworming and vaccinations until the departure date, we advise you to continue these practices and conduct regular check-ups until at least 16 weeks of age or as recommended by your veterinarian.

There are exceptions to our guarantee, including disposition, temperament, conformation, size, weight, color, markings, or breeding ability of your puppy. Replacement will not be provided for breeds prone to hip dysplasia if they become overweight. Failure to provide timely inoculations or regular veterinary care will void this guarantee. Additionally, costs associated with spaying or neutering, including undescended testes, are not covered.

Prior to your puppy’s homecoming, each undergoes an extensive health check by our veterinarian, who completes our Veterinary Health Report. This report examines various aspects of your puppy’s health, including cardiovascular, skin, coat, eyes, mouth, teeth, gums, musculoskeletal, respiratory, ears, urogenital, and gastrointestinal systems. It’s imperative that this report is filled out close to your puppy’s arrival date to ensure a recent evaluation of its health. The report is internally reviewed for any concerns noted by our veterinarian. Furthermore, we require that you have your puppy examined by a licensed veterinarian within four days of receiving it to further ensure its well-being.